Questions?We've got answers.
Everything you need to know about our products, processing times, and policies.
Store in a cool, dry place away from direct sunlight and heat.
Yes, warmer temperatures may cause melting during transit. This does not affect the quality of the product.
Yes! Our body butters are perfect for daily use.
Apply a small amount to clean, dry or damp skin and massage in. A little goes a long way
Our body butters are rich, creamy, smooth, and made to leave your skin feeling soft and moisturized without feeling heavy.
All orders are hand-poured and processed within 1 to 5 business days. After that, shipping times depend on your location. Typically 2 to 5 business days within the US. You'll always see a clear processing time and estimated ship date on every product page.
Yes! Free standard shipping on all US orders over $65. Use code TRAVEL15 for 15% off travel-size oils plus free shipping on orders $65+.
At this time, Trulyvisible only ships within the United States. We hope to offer international shipping in the future.
Absolutely. As soon as your order ships, you'll receive a tracking link by email. You can also log into your account to view order status anytime.
100%. We never test on animals and we never will. Our formulas are also free from parabens, sulfates, and phthalates.
Our body oils are lightweight, fast-absorbing, and best applied to slightly damp skin to lock in moisture. Body butters are richer, deeply moisturizing, and ideal for sealing in hydration after the oil. We recommend layering both for the full glow ritual: oil first, butter on top.
Our formulas are designed to be gentle and skin-loving, but we always recommend doing a patch test first if you have sensitive skin or allergies. Check the full ingredient list on every product page, and reach out if you have specific questions.
Each product has a 6 month shelf life from the date it's poured. With daily use, our 8 oz body butter typically lasts 3 to 4 weeks. Store in a cool, dry place out of direct sunlight to keep your formulas fresh.
Because our products are hand-poured in small batches, all orders are final sale. We want you to love what you ordered, so if something arrives damaged please email us at info@trulyvisible.com and we will always do our best to make it right.